Customer Service

Frequently Asked Questions

Service is the Key to Our Success!

These words are found in United Fire’s front lobby to remind our employees and customers of the importance of quality service.  We understand that in today’s busy world, fire and life safety are only another item on your lengthy task list.   Our expert staff is ready to assist and take stress away by performing thorough fire safety inspections; ensuring system readiness and fire code compliance.   

United Fire has implemented an inspection tracking system that allows us to manage your system inspection cycles for you.  As your systems become due for inspection, our customer service department will contact you to schedule inspection appointments, allowing you to focus on your task list.  Such service helps ensure that in the event of a fire, your fire safety systems will be operational, saving lives and property. 

Our support center is staffed with trained representatives who are available to assist you with:

  • Scheduling fire safety inspections for your facility, including:
  • Fire Extinguishers
  • Kitchen Hood Fire Suppression Systems
  • Special Hazard Systems
  • Fire Alarms
  • Backflow Prevention Devices
  • Fire Extinguisher Training
  • Emergency and Exit Lighting
  • Sprinkler Systems
  • Sales and service of fire and life safety products
  • Fire safety consultation
  • Systems engineering
  • Acquisition of inspection paperwork

Over 40 years ago, United Fire was founded on the basic principles of providing quality service and products to our customers. Our high level of service sets us apart from our competitors as we continually seek innovative ways to raise our services levels.   Our support center is fully staffed to ensure your questions are promptly answered, allowing you to get back to your busy day.

United Fire offers convenient options for you to contact us during our normal hours:

Customer Service and Sales:  (520) 622-3639
Email: customerservice@ufec.com
Retail Shop:  335 North 4th Avenue, Tucson, AZ  map
Fax:  520-882-3991
After Hours Emergency Hotline:  (520) 885-8938

Our hours of operation are Monday-Friday, 8:00am-5:00pm.  Our staff is waiting to assist you with your fire safety needs!